Refund and Dispute Policy

1. Overview

This Refund and Dispute Policy ("Policy") applies to all services provided by Digital Kitty ("we", "us", or "our"). We strive to provide excellent service and ensure client satisfaction. This Policy outlines:

• the circumstances under which refunds may be issued, and
• how disputes are handled.

2. General Refund Conditions

Refunds are handled on a case-by-case basis. We are committed to fairness and will consider refunds if:

• A service was not delivered as described in the agreed-upon scope of work.
• There are demonstrable errors or deficiencies in the service provided that we are unable to rectify within a reasonable timeframe.
• A duplicate payment was made for the same service.

Refunds will typically be processed to the original payment method used for the purchase.

3. Non-Refundable Services

Certain services may be non-refundable, or have specific refund conditions outlined in their respective service agreements. These may include:

• Services already completed and approved by the client.
• Third-party costs incurred on behalf of the client (e.g., domain registration, software licenses, stock media).
• Consultation fees where the service (advice, expertise) has already been rendered.

4. Requesting a Refund

To request a refund, please contact us at support@digitalkitty.studio or via our contact page within 14 days of the service delivery or issue arising. Please provide the following information:

• Your name and contact information.
• Invoice number or transaction ID.
• A detailed description of the issue and the reason for your refund request.
• Any supporting documentation (e.g., screenshots, correspondence).

We will review your request and respond within 5 business days.

5. Dispute Resolution

We aim to resolve any disputes amicably and efficiently. If you have a complaint or dispute, please contact us first to allow us an opportunity to address your concerns.

If a dispute cannot be resolved through direct communication, we may agree to mediation or arbitration as outlined in our Terms of Service.

For payment disputes initiated through payment processors (e.g., Stripe, PayPal), we will provide all necessary information to the processor to resolve the dispute according to their policies. Clients are encouraged to contact us directly before initiating a chargeback, as this can often lead to a faster resolution.

6. Policy Changes

We reserve the right to modify this Refund and Dispute Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Policy.

7. Contact Us

If you have any questions about this Refund and Dispute Policy, please contact us at support@digitalkitty.studio or through our website's contact form.