SRM System for International Supply Management

Client situation

An international auto-parts supply team coordinates demand forecasts, supplier orders, shipments, customs documents and reporting across several systems and external services.

Operational bottleneck

Orders, shipping status and document preparation depended on repeated manual work and reconciliation between the internal analytics system, supplier workflows and shipment tracking.

Business impact before the project

The fragmented process made it harder to maintain one operational view of supply activity and required logistics managers to spend time collecting status and preparing recurring information by hand.

Constraints and systems involved

The workflow needed to preserve the client’s internal demand analytics, use SeaRates shipment data and support supplier-order and customs-document processes in one operational system.

Digital Kitty’s exact role

We designed and delivered the SRM workflow, connected the client analytics and SeaRates services, and implemented the order, shipment and document-handling components.

Solution and delivery approach

The system turns demand information into supply work, keeps shipment updates alongside the relevant orders and brings the operational documents and reporting into the same workflow.

• Two-way exchange with the client’s internal analytics system
• Supplier-order preparation from demand information
• SeaRates shipment-status integration
• Customs-document preparation and operational reporting

Verified outcomes

The delivered SRM system provides one workflow for demand information, supplier orders, active shipments, customs documents and operational reporting without replacing the existing analytics and tracking services.