Leads fall through the cracks
Requests scatter across email, messengers, and spreadsheets. Some leads never get followed up at all.
CRM
CRM Implementation
We help you choose the right CRM and implement it end to end. We work with Attio, HubSpot, Pipedrive and other platforms, from pipeline design to ERP, website and communication integrations.
30 min
free process review and platform recommendation
2–3 weeks
minimum project timeline for a basic end-to-end setup
since 2017
delivering CRM implementations without overselling
Problems we solve
We step in when a company has outgrown spreadsheets, manual tracking, and scattered communication channels.
No consistent sales process
Every rep works differently. Forecasting, onboarding new hires, and quality control become guesswork.
No visibility on bottlenecks
Without a proper CRM it's hard to see where conversions drop, which channels actually work, and where the team is stuck.
CRM exists, but nobody uses it
Set up once, never maintained. The team works around it, deal cards are empty, automations get in the way.
Platform selection
CRMs we implement
We don't push one platform for every case. We match the system to your deal cycle, team size, required integrations, and budget.
HubSpot
Solid choice for B2B teams that want marketing automation, email sequences, and a clean reporting layer out of the box.
Pipedrive
Lean, pipeline-first CRM for sales teams that just want to move deals forward without complexity.
Kommo (amoCRM)
Built for sales teams that need a strong pipeline, long deal cycles, and automated multi-channel follow-ups.
RetailCRM
Purpose-built for e-commerce and omnichannel retail: order statuses, logistics tracking, and repeat purchase flows.
Don't see your platform? Tell us what you need — we evaluate niche CRMs for specific client projects. Book a consultation
When CRM implementation makes sense
Typically, companies where sales and service have outgrown manual coordination.
- Multiple reps on the team and you need a consistent way to work leads
- A repeatable deal cycle that can be mapped to stages and rules
- You need pipeline reports, lead source tracking, and workload visibility
- Integrations with your website, telephony, ERP, messengers, or marketplaces are critical
- The business is ready to train the team and adjust some processes to make it work
When CRM is not the right move yet
Sometimes the process itself needs fixing before you automate it.
- There's no actual sales process: no defined roles, stages, or ownership
- You only need a contact list for 1–2 people with no plans to scale
- Management wants to buy a system but isn't prepared to change how the team works
- The expectation is that CRM will fix the chaos by itself, without any business involvement
Consultation
How we choose a CRM for you
What matters at the start isn't the platform name — it's your actual sales model, service flows, and internal processes.
- How many people will use the system
- How long and complex your deal cycle is
- Whether mobile or offline use cases matter
- Which integrations are non-negotiable: ERP, telephony, marketplaces, website
- What budget is available for licences and implementation
- Whether you need deep customisation or standard functionality is enough
What's included in implementation
We cover the full project: from audit and platform selection to having the team working in the new system.
Process and data audit
We map how sales, service, and data handoffs currently work across your team and tools.
Platform selection
We compare options and explain clearly why a specific CRM fits your business model.
Pipeline and permission setup
We configure stages, fields, deal cards, roles, and access rights to match real team workflows.
Integrations
We connect the CRM to your website, ERP, telephony, messengers, and any other critical systems.
Data migration
We move contacts, deals, reference data, and history from spreadsheets or legacy systems — no manual re-entry.
Training and launch
We run team onboarding and stay close through the first weeks until the new way of working sticks.
Implementation case studies
Timeline
How a typical implementation runs
The exact plan depends on the platform and integrations, but the core project logic stays roughly the same.
Week 1
Process audit, requirements capture, and implementation architecture.
Week 2
Pipeline design, deal card structure, roles, permissions, and workflow rules.
Week 3
Core CRM configuration and connecting the main lead intake channels.
Week 4
Integrations, data migration, testing, and team preparation for go-live.
Launch
Team onboarding, first weeks of close support, and adjustments based on real usage.
Pricing
Cost depends on team size, number of integrations, and how much customisation is needed. After a free audit we'll give you a fixed quote and project plan.
Tell us about your project
A quick intro and initial ideas. Free, no strings attached.
1
Inquiry
2
Conversation
3
Estimate
Book a conversation
or email us directly: hello@digitalkitty.studio